Customer Service is one of our many advantages, we are a small business, with high quality service. Michelle Yocco our Customer Service Manager has a personal passion for Customer Service. That has been Michelle's goal throughout her professional career.  She has an extensive background in providing customer service in the Finance industry as well as the Home Care industry.  

Michelle's warm voice gives her the opportunity to engage with each individual. She has the ability make each customer feel as if they are the only customer, even when there are hundreds. 

Her amazing listening skills gives her the strength to give the best answers quickly and efficiently. 

"My goal as the General Manager for Ocean View Heating and Cooling is to make each customer feel like a VIP" - Michelle Yocco

We are dedicated to providing a safe and healthy working environment for our company, clients and the wider community. Our goal is to attain and maintain a zero accident rate. 

To achieve this we ensure that we:

• Provide and maintain safe working environments, conditions, practices and procedures for all employees and people that come into contact with Ocean View Heating and Cooling.
• Take practical steps to eliminate all hazards within the workplace through identification, assessment, control and constant monitoring.
• Ensure that we are compliant with all relevant safety laws, regulations, codes of practice and guidelines.

Our focus is to deliver safe, reliable and high quality mechanical and HVAC services. That’s why we ensure that all of our team holdall required licenses, permits and registrations for operations and activities.

We are certified in:

• EPA 608 Universal
• HVAC Certification License
• North American Technician Certification (NATC) for Oil and Gas Heating

Please click on the button below to access our insurance and business license. Providing you with the security and confidence when hiring Ocean View Heating and Cooling for your residential or commercial needs in Norfolk, VA.

We make every effort to increase the efficiency and reduce the environmental impact of our operations. We have implemented the following guidelines:

• Comply with all environmental laws, laws regulations and permits.
• Minimizes waste, and where possible, recycles all products used within scope of operations.
• Protects and minimizes any impact on flora and fauna within operation areas.

We regularly audit our processes to ensure that we uphold our policies and to identify any opportunities where can improve our environmental performance.